FAQ

If you have any questions, you are here at the right place. 

Do you still have questions after searching on our website? No problem at all. Just have a quick look at our FAQ. Still not the answer you were looking for? Send us a text via Whatsapp or email to:

+31 (0)6 20 33 75 83

hello@thdvintage.com

  • Available Payments

    You can pay with any Payment Method you prefer. At the moment we accept the following Payment Methods.

    • Banktransfer (Free of charge)
    • iDEAL (Free of charge)
    • Bancontact (Free of charge)
    • Sofort (1% fee)
    • Visa (2,9% fee)
    • Mastercard (2,9% fee)
    • American Express (2,9% fee)
  • Shipping and Handling

    It is important to us that you will receive the goods you buy. That is why all our products will be shipped with an extra insurance. All our goods will be shipped for free to the address you prefer. Our preferred carrier is PostNL. In addition, we offer UPS as an additional carrier at extra costs.

  • Return and Exchanges

    It is sad to hear that you are not satisfied with your product. Of course it is possible to return it within 14 days after receiving it. Please contact our Customer Care to explain that you would like to return it. They will handle it off with you. Shipping costs for returning the goods are for the customer. Please be aware that we only can handle of the goods, if they come in the same condition as received by us.

  • Gift Cards

    If you have received a Giftcard, you can use it in our checkout. Please select the option "Giftcard" at the Payment Method section. If the amount does not reach the total amount of the goods, you can pay the rest with your preferred Payment Method.

  • Authenticity Guarantee

    As an Verified trusted seller we guarantee livelong 100% authenticity or money back. We only buy our bags from official channels that have teams who check the quality and authenticity of the goods. Therefore we can guarantee always the authenticity of our goods. Please contact us if you have any questions regarding this topic. 

  • Orderstatus

    You will find the status of your order within your account. If you have not created an account and you would like to know what the status is. Please visit the following link.